This Privacy Policy describes how www.kosedibeng.co.za (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information” (or "Personal Information" as defined under the Protection of Personal Information Act, No. 4 of 2013).
See the list below for details about what Personal Information we collect and why:
Device Information
Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our platform.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our primary e-commerce processor Shopify, and our advertising/analytics accounts on Google and Meta (Facebook).
Order Information
Examples of Personal Information collected: Name, billing address, shipping address, payment information (including encrypted credit card numbers), email address, and phone number.
Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with our e-commerce platform Shopify, our payment gateway partners (including Bob Pay), and our fulfillment/shipping partners (including Bob Go).
2. Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
3. Sharing Personal Information
We share your Personal Information with trusted third-party service providers (Operators) to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
We use Bob Go and Bob Pay to handle domestic logistics, shipping management, and secure transactional payment processing.
We share information with our digital marketing agency, Go Ninja, as well as our advertising accounts on Google and Meta, to measure the effectiveness of our advertising campaigns and monitor website performance.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at Network Advertising Initiative.
5. Using and Retaining Personal Information
Lawful Basis: We process your Personal Information to offer products for sale, process payments, facilitate secure shipping and fulfillment of your orders, and keep you updated on new products, services, and exclusive offers.
Retention: When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
6. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).
Cookies Necessary for the Functioning of the Store
Name
Function
_ab
Used in connection with access to admin.
_secure_session_id
Used in connection with navigation through a storefront.
cart
Used in connection with shopping cart.
cart_sig
Used in connection with checkout.
cart_ts
Used in connection with checkout.
checkout_token
Used in connection with checkout.
secret
Used in connection with checkout.
secure_customer_sig
Used in connection with customer login.
storefront_digest
Used in connection with customer login.
_shopify_u
Used to facilitate updating customer account information.
Reporting and Analytics
Name
Function
_tracking_consent
Tracking preferences.
_landing_page
Track landing pages.
_orig_referrer
Track landing pages.
_shopify_s
Shopify analytics.
_shopify_sa_p
Shopify analytics relating to marketing & referrals.
_shopify_sa_t
Shopify analytics relating to marketing & referrals.
_shopify_y
Shopify analytics.
_y
Shopify analytics.
The length of time that a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted (typically between 30 minutes and two years).
Managing Cookies
Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser controls (often found in your browser’s “Tools” or “Preferences” menu). For more information on modifying your settings, visit www.allaboutcookies.org.
7. Your Rights (POPIA / Data Subject Rights)
In accordance with South African privacy laws, you have the right to:
Request access to the personal information we hold about you.
Request the correction, destruction, or deletion of your personal information.
Object to the processing of your personal information for purposes of direct marketing.
If you wish to exercise any of these rights, please contact us using the information listed below.
8. Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
9. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
10. Contact & Complaints
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or post:
Email: sales@kosedibeng.co.za
Postal Address: Ko Sedibeng Designs, 19729, Zone 14, Sebokeng, 1982
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the South African Information Regulator:
